Our Commitment to Every Guest

Last Updated: 7/10/2026
True North Resilience LLC
pathtotruenorth.com

How We Run Retreats Responsibly

Our Commitment to Every Guest: More Than a Retreat. A Responsibility.
When you invest in a retreat, you're doing more than booking a vacation. You're trusting someone with your time, your money, your safety, and an experience you've likely been looking forward to for months. We don't take that lightly.
The retreat industry has grown tremendously over the past few years, and with that growth has come a wide range of experiences. While many companies do incredible work, we've also seen travelers left with canceled trips, poor communication, and uncertainty about what happens when plans change. At True North Resilience, we believe trust begins long before you arrive. It begins with thoughtful planning, clear communication, professional operations, and a commitment to caring for people well.

Professional By Design

True North Resilience is a registered Idaho LLC built with long-term sustainability in mind. Every retreat is supported by written agreements, operational systems, vendor coordination, budgeting, logistics, and contingency planning. As both the founder of True North Resilience and an Army Reserve Logistics Officer with more than two decades of leadership experience, I've learned that calm experiences don't happen by accident. They happen because someone planned for what could go wrong before anyone noticed what went right. That philosophy shapes every retreat we host.

Safety, Insurance & Responsible Planning

Every retreat is covered by business liability and event-specific insurance.
We also partner with reputable lodging providers, licensed outfitters, and experienced local guides who maintain their own professional standards and insurance where applicable. Some activities, such as horseback riding, ATV tours, or whitewater rafting, may require an additional waiver directly through the activity provider.
We also recognize that travel regulations continue to evolve. Where Seller of Travel laws apply, we work with appropriately registered travel professionals to ensure compliance.

Communication You Can Count On

One of the biggest sources of stress before any trip is uncertainty. That's why we believe communication is part of the retreat experience. From the time you book, you'll receive clear guidance, important dates, travel information, packing recommendations, and opportunities to ask questions along the way. If circumstances ever require changes to the itinerary, we'll communicate honestly and as early as possible.

Planning for the Unexpected

No retreat is planned assuming everything will go perfectly. Behind every experience are contingency plans for weather, transportation, activity changes, emergencies, and logistics. We gather health information in advance, coordinate dietary needs whenever possible, and stay in close communication with our partners leading up to every retreat.

Trauma-Informed, Not Therapy

Our retreats are designed with trauma-informed principles and nervous system safety at the center. That means participation is always optional, personal boundaries are respected, and no one will ever be pressured to share, be touched, or engage in an activity that doesn't feel right for them.
While we teach nervous system education and facilitate coaching experiences, we are not therapists or medical providers. If you're seeking treatment for a mental health condition or are currently in crisis, we encourage you to work with an appropriately licensed professional.

Before You Book Any Retreat

Whether you travel with us or someone else, we encourage you to ask questions.
Is the business registered and insured? What happens if plans change? How is guest communication handled? Are there written agreements? What is the cancellation policy? Should travel insurance be purchased?
These aren't uncomfortable questions. They're responsible ones, and any reputable retreat company should be happy to answer them.

Our Promise

When you choose to travel with True North Resilience, you're trusting us with something deeply personal. We don't take that responsibility lightly. Our goal has never been to simply host beautiful retreats. Our goal is to create experiences that are thoughtfully designed, professionally operated, and worthy of the trust our guests place in us.

Retreat Policies

We believe policies should be easy to understand, not hidden in fine print.

Participant Agreement

Every guest is required to review and sign our Participant Agreement before attending. It outlines important information regarding participation, health and safety, confidentiality, liability, photography, and guest expectations.

Cancellation Policy

The first payment of a payment plan reserves your space (or completed payment for those who pay in full).
If you cancel more than 30 days before the retreat, there is no cancellation fee, outside of credit card processing fees. Funds are held in a retreat holding account that isn't touched until then, exactly for this purpose.
If you cancel within 30 days of departure, refunds vary depending on accommodations, meals, transportation, and other commitments secured on your behalf. At a minimum, a non-refundable amount equal to 1/3 or 33% of your booking amount can be held to cover those expenses. We do understand that extenuating circumstances arise, and this is why we encourage travel insurance in an amount to not only cover the cost of travel but also the retreat. However, in most cases of extenuating circumstances, we will work with you as best as possible. If you're unable to attend due to extenuating circumstances, you may request to transfer your reservation to another approved guest.

Minimum Enrollment

Each retreat requires a minimum number of participants to operate, and it is different depending on the retreat. If that minimum isn't met, we'll notify guests at least 30 days before departure and offer either a full refund or the opportunity to transfer to a future retreat.

Force Majeure

Severe weather, wildfires, natural disasters, public health emergencies, transportation disruptions, and other events outside anyone's control can occasionally affect travel plans.
If a retreat must be canceled for these reasons, we'll communicate promptly and provide the options outlined in your Participant Agreement. If an individual activity becomes unsafe or unavailable, we'll do our best to provide a comparable replacement whenever possible.

Travel Insurance

Because life is unpredictable, we strongly recommend purchasing comprehensive travel insurance that includes cancellation, interruption, delay, medical, and evacuation coverage. It's one of the best ways to protect your investment should the unexpected occur. We highly recommend Travel Guard.

Contact Us

If you have questions about any of our policies or how we operate, we'd much rather answer them before you book than after. Clear communication is part of the experience, and we're always happy to help.

True North Resilience LLC.
Boise, Idaho
Kelsey@pathtotruenorth.com